Customer Testimonials
Tony Routt was super nice and professional! Nice job by all at Byers Toyota! Thank you !
Great car. Great service.
Efficient, and very detailed when updating on any information for my vehicle Gynnae has been extremely helpful and is great at keep me up to date on my truck when I'm there
As usual great place to take my car!
I purchased running boards with my recent purchase of 2026 Highlander and had them replaced installed by the dealership.
I was a bit disappointed in the service received as the day of installation after 2 hours of waiting I was informed they didn’t have the tool to put on the 2026 running boards. Not sure why it took 2 hours to figure that out and considering it was June and they were purchased from Toyota directly how did they not know this?
They did try to make it right with a “free” rental car once they had the tool and even though I ... Read More Google - Jun 22, 2026
Kyle went above and beyond the call of duty in order to help us find and buy our new/used car. He was patient, kind, and above all, he was very honest with my mom and I. I trust/trusted him implicitly!! We've always purchased Toyota's and they have never let us down. We were Very, Very pleased with the whole buying process and are thrilled with our new car. Thanks Kyle and thank you Toyota 😊
Justin was absolutely amazing! They made it super simple. Service department is on point! I recommend to anyone!
Greeted well, explained in detail about car problems & cost. Excellent service & check out.
Respectful, thorough explanations, no pressure tactics. Both salesmen encountered and finance department were easy to work with.
Faster good services and good worker Nice attendance Good explanation about the service on my car
Faster good services and good worker Nice attendance Good explanation about the service on my car
The work order was not completed leaving off the oil change and filter. My husband went back to get it done. After putting one new tire on, shouldn’t the alignment be checked - tires rotated ? If yes - Neither done. Service very haphazard and communication not thorough.
She was great at explaining to me how to utilize some of my car's features that I was having problems with. She coordinated securing the parts for My brakes and arranged for me to return to get the work done. She kept me informed throughout the entire process
Working with Lee was great - very professional and accommodating.
Great experience. Very good folks answered all my questions and were very accommodating. My 5th car from Byers dealerships.
I am goin to report the Finance person to the State Attorney general as i felt he was shady and violated the Truth in Lending Act from the Ohio Revised Code!!!!
Taylor was great. Helpful courteous helped with the process was friendly and felt at ease
Quick helpful friendly knowledgeable Like a friend coming home listened to what I had to say
Kind, fair, and patient with the buyer The process of buying a car can be overwhelming for some people, including me. Working with Kyle and Jimmy in financing made everything much easier and I didn't feel stupid asking questions. I felt like they made me a fair deal and made the whole process much easier.
All staff very nice.and very helpful.services are quick and they doing very good job
Taylor was very helpful with the paperwork and showed us all the new items that are featured on the 2026 RAV4.
As a woman purchasing a vehicle, I was grateful for how comfortable and respected the dealership staff made me feel. They took the time to explain everything clearly, answered my questions, and never tried to upsell me or pressure me into a decision. It was one of the easiest and most positive car-buying experiences I’ve had.
Working with Byers Toyota was a really good experience. Shayne answered all of our questions and went above and beyond for us. He even got my new car a wash before we left. I'd recommend Shayne to anyone who goes to that location. He's funny and just a wonderful salesperson to work with.
Everyone at the dealership is super nice and it is a good overall experience. I recommend it to my friends
She was absolutely wonderful. She enthusiastically greeted me with a smile. She explained everything thoroughly, and she made me feel important. I run a small business and I can tell you that she is a credit to your business.
Fast effective and efficient communication Scott made everything seamless for this transaction involving this vehicle
The experience is always great with the service tech at Byers. I know they will provide the customer with excellent support
Thanks The service technician found the problems that needed immediate attention, and was resolved very efficiently
Professional, knowledgeable and took the time to listen to what we wanted in our vehicle then proposed options without pressure.
This is my selling dealership. I don’t want anyone else to work on my car.
A dealership you can trust. There are not enough kind words to describe my Byers Toyota experience. Our service advisor Tony was excellent. He kept us informed, up to date, and went over and above to ensure trust and quality worked hand-in-hand. The senior advising automotive engineer was thorough, communicative, and exhibited impressive knowledge about our vehicle.
I had asked for the vehicle to be inspected for safety since my daughter will be driving it across country-they diagnosed everything that I suspected was an issue with the vehicle. This is not a dealership looking to gouge you-this is an honest, ... Read More Google - Jun 12, 2026
Everyone was very kind and friendly and the service was great! It was my first time seeing Byers Toyota service department & I will definitely be back.
Worked me in with no appointment and took care of my issue. Thank you Jameson and Byers!
Got the issue diagnosed and fixed really quickly, much quicker than they even quoted me.
About the same every Toyota service Bit more expensive service about average satisfaction Sometimes after service dirty
Was kept up ro date , no pressure on any repairs
3rd 4 runner I've purchased from this dealership because they're professional, helpful, and care about the customer. They know how to manufacture the perfect customer experience from inquiry to options, to final selection.
Went it with a vehicle in mind. They showed me that vehicle and didn't try to push me up the ladder.
I am a returning customer, my name is Kenneth Hodges and my Mom name is Diane Hodges. I previously purchased a 2023 camry that was deemed a total loss due to the many deer that are here in Michigan. Yes, me and Mom drove from Detroit to Byers Toyota due to phenomenal cars with low mileage. My purchase was a 2025 toyota hybrid which I'm completely satisfied with. My sales guy Shayne Becker, in which he was my sales guy before as always is really knowledgeable and a good listener. He is patient and attentive to any questions/concerns. The finance ... Read More DealerRater - Jun 7, 2026
Good experience people not co.puters Done Very good expression 3rd vehicle purchased with Taylor's help easy
On time , prompt courtesy service.
I have major confidence in this service department. Always friendly and communicative, with skilled technicians and support staff. Comfortable waiting area with amenities.
It was okay Seemed to be much more expensive than the last time I came in for an oil change. It would be nice if the tech who took pictures of potential issues actually labeled them so I could easily determine what I was looking at
They were amazing and transparent throughout the entire process. From the moment we arrived, we were treated with respect and never felt pressured into making a decision. The staff took the time to answer all of our questions, explained everything clearly, and made the experience stress free. Their honesty, professionalism, and customer service truly stood out. I would highly recommend this dealership to anyone looking for a straightforward and enjoyable vehicle buying experience.
She was nice Friendly went over everything They got me in and out I have always been happy with Toyota
Horrible experience! Drove over 3 hrs altogether for a Tacoma that was rusted and it wasn’t even detailed! To top it off I told them I was using my personal bank and without my consent the Finance Manager ran my credit giving me an unauthorized HARD PULL! I didn’t even buy the truck! He still ran my credit !!! These Dealerships are getting to be ridiculous! They ruin your credit if you don’t purchase their vehicle! Very unprofessional and rude!!
Checked both brake and tire status and recommended options/costs. I was able to get a quick appointment and also was able to change it in chat ... very nice and simplified process for service ??
Fantastic all around. It was a great experience. They do a fantastic job. That is all I have to say.
Low pressure salesman, loved the fact I was able to leave come back without all the high pressure sales to buy, will buy here again.
Very Professional
I found Jordan Pleasant, even though it was a busy day for the dealership. I found out the next day through the head service tech about the first free service in which Jordan did not convey. I will also be asking about somebody from the tech crew helping me navigate the new system in the vehicle. I do wish that somebody could have done that or offered it to me.
New key fob and programming
They spent time and answered questions. Kept me up to date on the vehicle delivery. Gave me a good deal as well. Super helpful and easy process!
The total service was fine but unhappy about the the customer service. I knew my car would take a while and I understood the dealership was busy. I saw my car was finished and was in the pick up area. I waited a while before I inquired about the status. She total me is was going to be pulled around shortly. I thought maybe I saw the wrong car in the pick up area. So I waited a little while longer and then I went out to check and it was my car. At this point it had been finished ... Read More DealerRater - Jun 3, 2026
Excellent service all around but Kyle was extremely helpful and continues to be helpful. Would recommend Kyle to family and friends.
Made it easy and transparent They made it easy, transparent, and I felt like I got a reasonable deal. I would come back and buy again.
Working with the sales team to find a good fit for our family was lovely. We got exactly what we were looking for, and came home with a well maintained vehicle for a great price. Unfortunately, my experience with the back office financial team has ruined the entire experience for me. I won’t return to Byers, and would not recommend them, simply because of the way this finance team has treated / handled my loan and warranty. Perhaps if you’re paying straight cash, you will enjoy this dealership!
2nd purchase with this dealership in last 9 years. Both transactions were easy and smooth and all employees went out of their way to be helpful.
I am not happy with some of the answers i get about prepaid services i was sold
Coming from out of state I wasn't sure what to expect. I started the inquiry on Sunday and was surprised to hear back from Kyle the same day. In PA you won't hear anything from car dealers. Everything was ready when they said it would be; Both the sale and Finance went smoothly. Overall, was a very good experience!
Gentleman said to give him 45 minutes. I waited an hour and 10 minutes and went inside service center to ask what was going on with my car. A gentleman went to ask person about my car, the first gentleman came up to me after a few minutes and said they were checking on a running light that was out and to give them 25 minutes. After 35 minutes the gentleman gave me my keys and said car was parked outside waiting on me.
People were nice and professional. Process took too long especially since the financing was already set. Also, fuel tank was less than half full and battery had not been charged. Lastly, I had to point out required maintenance/repairs that had not been done so they were done while making us wait even longer than necessary. So overall nice people but not great at preparing the car for sale.
Service is great. Peace of mind. I've been servicing my vehicle here for past 3-4 times and it's always great. No unnecessary recommendations and genuine reports are shown. No hassle in warranty claim either. Technicians spend good amount of time on a vehicle and it's really feel like value for money. Jourden is great. He carefully listens all of my concerns and tries the best to resolve them. Thank you!
The service that is given by a few of your associates is excellent! Gynnae is always excellent! Very knowledgeable and a great asset to your business!
Kinda a long story- nutshell, intial work on vehicle, mechanic broke AC condenser but wasn't found until months later. Brought vehicle back and initially wanted to charge me for it. Jameson was familiar with work that was done and got it corrected. Service advisor and manager were great, mechanic not so
Service was excellent and timely. Thank you for always helping us make sure our car is in the best shape possible for a longer car life
We bought tires there to get the coverage but no coverage we had to pay to look for a leak!
Rick Miers stayed after hours to complete a sale and wasn’t a pushy salesman.
Very helpful! Very nice! Very patient! And all around great guy and a great salesman! 10/10 would recommend!
Best experience so far. I hope so anyway. Nobody knew much about these vehicles. But Taylor was spot on with details. Went the extra mile in rapid response to get the deal done. That's why I went with you guys and flew in from Dallas to drive 18 hours back. Minimal effort on my end. Taylor's the man. And the finance manager dealing was a great experience too. Good possibility I'll be back
Everyone was very friendly and let me go at my own pace. No high pressure selling. Walked away with a new vehicle.
The service man was very responsive. We purchased new tires... felt they were very professional and courteous
Efficient and friendly... easy in and out..I appreciate not being led to purchase any extra products that aren't necessary at this time! ??
I called and explained to them that my screen on my car was going black.They got me in on the day and time I had open. They checked it out and fixed it. I asked Qynnae a question about the lights and it was explained to me that I could understand!! This is the first car I ever had, that had all this electronic stuff on it.. They checked my Warranty to see if to fix this problem was covered. It wasn't but they told me what had to be done and the cost.
(Translated by Google) Excellent service, thank you. I will always be getting my truck serviced here. Thank you. (Original) Excelente atención gracias siempre estaré asiendole los servicios ami camioneta gracias
We had a wonderful experience buying our new 4Runner at Byers Toyota in Delaware! Tyler was absolutely amazing throughout the entire process. He was kind, helpful, knowledgeable, and made everything easy and enjoyable from start to finish. Buying a vehicle can sometimes feel stressful, but Tyler made it a fun and positive experience. We truly appreciated his patience and great customer service. Kim from processing was also an absolute delight and made one of the last steps in the process so much fun! We loved her collection of fun items on top of her computer! It added such a personal ... Read More DealerRater - May 27, 2026
Gynnae is awesome, doesn’t try to sell you on services that aren’t needed and is very transparent. Always great service here.
They provide great customer experience! It was a no pressure and accommodating buying experience. They provide great customer experience! It was a no pressure and accommodating buying experience. I drove from about 3 hours away and they made the process very easy with the ability to provide me with information prior to me even arriving at the dealership.
I was in and out within 50 minutes and process was simple and of great service